Computer repair, sales and service out of Darien, IL
PCMD Enterprises is a consulting team specializing in servicing the Home Business, Small Office, and Home Leisure computer users. We are based in Chicago's western suburbs (DuPage Co.) Darien, IL. While our territory is typically a 10 mile radius, we are known to to travel as far north as Barrington Lakes and as far south as Lansing.
Keywords: home, business, residential, onsite, service, computer, laptop, printer, fax, copier, repair, upgrade, install, setup, computers, printers, fax machines, copier machines, service, on-site, IL, Downers Grove, Westmont, Darien, Hinsdale, Oak Brook, Willowbrook, Burr Ridge, Compaq, Dell, Gateway, Pionex, Ultra, SystemMax
Interview Q&A
How long have you been in business?
Over 21 years as PC MD Enterprises, before that I worked for Amoco doing Computer Support for 23 States - Computer Repair is what we do this is not a part time gig, plus - we don't speak geek!!
What is your primary product or service?
Customer Service - Sales, Repair, Etc.
If "it" involves Computers we either do it, or we know someone who does....
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
After being a diesel mechanic in the US Navy, I got out and went to college for Business with a strong influence in computers. I am a puzzle solver - and fixing a computer is very much like solving a hands on puzzle....
How do you differentiate yourself from other businesses in your category and area?
First off we are customer focused, we try our best at talking (explaining)at a level that humans understand - we try to avoid geek talk as much as possible. Additionally we are very resourceful, I work "with" a number of my competitions because they may know something I don't and our main objective is to solve our customer's problems.
How many locations do you have and do you have plans to expand?
We have only one location in South East DuPage (Darien). We do not plan to expand because our customers want the one on one relationship, going to a larger organization removes that personal service. Additionally, we are contracted to do work for a number of national companies that for their reasons (not mine) I can not list here. But don't be surprised if you call one of those 800 numbers and get us. The only difference is you are paying them a premium price because you pay them to dispatch us in addition to what we charge them to do the work.... Save your money - call us directly...
Provide detailed directions to your location
We come to you if we can - otherwise we are located in Darien, IL near 75th & Plainfield Rd
What type of payments do you accept?
Checks and Paypals
Which areas do you service?
Elmhurst to the north, Tinley Park to the south, Naperville to the west and Cicero to the East and anywhere in between...
Who owns your company or runs daily operations?
My name is Tom & I have 4 part timers depending on what you need.... .I am a member of the American Legion, Darien Lions Club and the Knights of Columbus.
What are your hours of operation?
M-F 7am to 7pm, evening and weekend by appointment.
What is the best compliment anyone can give you?
You fixed it.... thank you!
What is your favorite quote or Bible verse?
The only thing consistent in life are the inconsistencies...
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